This Privacy Policy explains how menang18 collects, uses, stores, and protects your personal data. Please read it carefully alongside our Terms & Conditions before using the platform.
This Privacy Policy ("Policy") is issued by menang18 ("we", "us", "our", "the Company"), the operator of the online gaming and sports betting platform at menang18.win. This Policy explains how we collect, use, disclose, store, and protect personal data submitted to or collected by menang18 in connection with your use of our platform and services.
By accessing, registering for, or using any part of the menang18 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must cease using the menang18 platform immediately.
menang18 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection legislation. We do not sell your personal data to third parties for their independent marketing purposes. Any disclosure to third parties is limited to what is necessary to operate the platform, comply with legal obligations, or fulfil our duties under our operating licence.
All personal data held by menang18 is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
menang18 does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. Data sharing is limited to operational necessity, legal compliance, and our licensed service providers.
menang18 players have the right to access, correct, port, and request deletion of their personal data, subject to legal retention requirements. Submit data rights requests via the live chat support team.
menang18 processes personal data in accordance with obligations under our international gaming authority operating licence, applicable anti-money laundering (AML) regulations, and data protection legislation.
menang18 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. Data is securely deleted when retention is no longer justified.
This Policy documents all material data processing activities at menang18 clearly and in plain language. We will notify you of any material changes to how we process your personal data before those changes take effect.
1.1 Registration & Identity Data. When you create a menang18 account, we collect: full legal name, date of birth, email address, residential address, Malaysian mobile phone number, and government-issued identification details (MyKad number or passport number). This information is necessary to verify your identity, confirm your age (21+), and comply with our KYC obligations.
1.2 Financial Data. To process deposits and withdrawals, menang18 collects payment method details including e-wallet identifiers (Touch 'n Go, Boost), bank account details (Maybank, CIMB, Public Bank), and USDT wallet addresses where applicable. menang18 does not store full card numbers on its own servers.
1.3 Transaction & Gaming Data. We record all financial transactions, bet placements, game sessions, win/loss outcomes, and bonus activities associated with your menang18 account. This data is used for account management, dispute resolution, and regulatory reporting.
1.4 Technical & Device Data. menang18 automatically collects technical data when you access the platform, including your IP address, device type, operating system, browser type and version, session timestamps, and referring URLs. This data is used for security monitoring, fraud prevention, and platform optimisation.
1.5 Communications Data. Records of communications between you and menang18's support team — including live chat transcripts, email correspondence, and support ticket logs — are retained for quality assurance and dispute resolution purposes.
menang18 uses the personal data we collect for the following purposes:
3.1 Contractual Necessity. The majority of data processing at menang18 is necessary to perform the contract between you and menang18 — specifically, to operate your account, process transactions, and deliver gaming services.
3.2 Legal Obligation. menang18 processes certain data — particularly identity verification and transaction records — to comply with applicable AML/CFT regulations and the requirements of our operating licence.
3.3 Legitimate Interests. menang18 processes technical and device data for fraud prevention and platform security purposes, where this is in the legitimate interests of the Company and its players and does not override your privacy rights.
3.4 Consent. Where menang18 relies on your consent as the legal basis for processing — including for marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting the menang18 support team.
4.1 menang18 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
4.2 All third-party service providers engaged by menang18 are contractually required to process your personal data only in accordance with our instructions and this Privacy Policy, and to implement appropriate technical and organisational security measures.
5.1 menang18 uses cookies and similar tracking technologies on the menang18.win platform for the following purposes:
5.2 Strictly necessary cookies cannot be disabled as they are essential to the menang18 platform's operation. You may control non-essential cookies through your browser settings; however, disabling certain cookies may impact the functionality of your menang18 experience.
6.1 menang18 retains your personal data for as long as your account remains active and for a period thereafter as required by our operating licence and applicable legal obligations. In most jurisdictions, AML and gaming licence regulations require us to retain player identity and transaction records for a minimum of five (5) years from the date of account closure.
6.2 Data held solely for operational purposes — such as session logs and support chat transcripts — is retained for a shorter period and reviewed for deletion on a rolling basis in accordance with menang18's internal data retention schedule.
6.3 Where you request deletion of your personal data and there is no overriding legal obligation to retain it, menang18 will action the deletion request within thirty (30) days of confirmation of your identity.
Subject to applicable law and our licence obligations, you have the following rights in relation to your personal data held by menang18:
To exercise any of these rights, contact the menang18 data protection team via the live chat support available 24/7 on the platform. We will respond to verified requests within thirty (30) days.
8.1 menang18 implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the menang18 platform, AES-256 encryption for data at rest, role-based access controls, regular security audits, and intrusion detection systems.
8.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, menang18 will notify the relevant supervisory authority and affected players as required under applicable law, within the timeframes prescribed by that law.
8.3 While menang18 takes all reasonable precautions to secure personal data, no data transmission over the internet or electronic storage system is entirely risk-free. Players are encouraged to use strong, unique passwords for their menang18 accounts and to enable two-factor authentication.
9.1 The menang18 platform is strictly for persons aged 21 years and above. menang18 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the menang18 registration process.
9.2 If menang18 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, the data will be securely deleted, and any deposited funds will be returned to the originating payment method following identity verification with a parent or guardian.
9.3 If you are a parent or guardian and believe your child has registered with menang18, please contact our support team immediately via live chat so that we can take prompt action.
10.1 menang18 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or our platform and services. The "Last Updated" date at the top of this Policy will be revised whenever a material change is made.
10.2 Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — menang18 will notify registered players by email and/or by a prominent notice on the menang18 platform prior to the changes taking effect. We will also provide a reasonable period during which you may review the changes before they apply to your account.
10.3 Your continued use of the menang18 platform following notification of a material change constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised terms, you must cease using the menang18 platform and may request account closure and data deletion by contacting our support team.
For all privacy-related enquiries, contact the menang18 support team via live chat (available 24/7) or by email at [email protected].
Privacy and security are built into every part of the menang18 platform. Log in or explore our games with confidence — your data is protected end-to-end.
21+ only. Gambling involves risk. Play responsibly. menang18.win operates under international gaming authority licensing.